Credit surging GM car sales for dozens of new jobs at a University Research Park call center.
Convergys Corp., which operates the center for GM’s OnStar service, recently announced it is hiring about 150 new workers for its two Charlotte centers. Many of those jobs are OnStar sales and customer-service positions in the URP.
“Convergys has been part of the Charlotte business community since 2004, and we are pleased to offer employment opportunities at both of our sites,” said recruitment manager Miranda Lewis in a statement.
“These positions are ideally suited to anyone who appreciates the importance of building strong customer relationships while helping to resolve a caller’s inquiries or concerns. We also have a few Team Lead positions available at one of our contact centers that may be of interest to candidates with management experience.”
The OnStar call center is in the Cambridge Corporate Center at 10101 Claude Freeman Drive, also home to Charlotte-Mecklenburg’s 311 call center and Duke Energy’s Emergency Operations Center.
The recovering U.S. economy brought a 13.5% jump in GM car and truck sales in 2011, with the company predicting even stronger sales this year.
GM’s OnStar navigation and driver-assistance service has experienced strong growth, as well. One independent analyst expects On-Star subscriptions in the U.S. to rise from about 6 million now to nearly 8 million by 2017.
Part of that increase will come from initial OnStar sales at the dealership, but a big component will be subscription renewals through OnStar call centers (many of the new jobs are in sales).
OnStar also hopes to benefit from its new OnStar FMV – an aftermarket rearview mirror for non-GM cars that comes loaded with the General Motors OnStar system. The device offers voice-only GPS, hands-free calling and OnStar’s popular driver-assistance program. Many of those calls are handled at the URP center.
Convergys Corporation (NYSE: CVG) is a global leader in relationship management, providing solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
Convergys, based in Cincinnati, has approximately 70,000 employees in 69 customer contact centers worldwide.